Analyst, Technical Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee critical trading applications and detect service interruptions.

• Evaluate the impact on business, coordinate incident management, and restore services within defined service-level targets.

• Explore issues related to applications, integrations, data, infrastructure, and batch processes using logs, monitoring tools, database queries, and system diagnostics.

• Provide support for trading platforms, order management systems, portfolio management systems, market data feeds, file transfers, APIs, messaging services, and integrations.

• Examine trade discrepancies, position inconsistencies, pricing challenges, failed transactions, missing information, and settlement anomalies.

• Utilize monitoring, alerting, log analysis, and dashboard tools to detect system degradation and processing failures.

• Deliver timely incident updates to traders, investment teams, operations, technology teams, leadership, and other stakeholders.

• Identify recurring problems, document root causes, suggest corrective measures, and avert future incidents.

• Validate production changes, assist with releases, conduct post-deployment checks, and recognize operational risks.

• Automate repetitive support tasks through scripting, workflow tools, reporting, alert enhancement, or AI-assisted analysis.

• Develop and maintain runbooks, support procedures, troubleshooting guides, knowledge articles, escalation paths, and incident documentation.

• Work collaboratively with business users, development and infrastructure teams, vendors, custodians, brokers, and service providers.

• Prioritize production problems and differentiate business-critical incidents from less urgent requests.

⛳️ Requirements

• Proven experience in monitoring critical trading applications and managing production incidents.

• Competence in investigating issues related to applications, integrations, data, infrastructure, and batch processing.

• Proficiency in using SQL queries for trade validation, data reconciliation, exception investigation, and root cause analysis.

• Experience in supporting trading platforms, order and portfolio management systems, market data feeds, file transfers, APIs, messaging services, and integrations.

• Skill in analyzing trade discrepancies, position inconsistencies, pricing issues, failed transactions, missing data, and settlement exceptions.

• Familiarity with enterprise monitoring, alerting, log analysis, and dashboard tools.

• Ability to communicate effectively and promptly during production incidents.

• Strong analytical capabilities for problem management and root cause analysis.

• Experience in supporting production changes and release implementations.

• Ability to automate support functions using scripting, workflow tools, reporting, alert enhancement, or AI-assisted analysis.

• Understanding of operational risk, data privacy, access controls, audit requirements, change governance, and regulatory expectations in the financial services sector.

• Capacity to create and maintain runbooks, support procedures, troubleshooting guides, knowledge articles, escalation paths, and incident records.

• Excellent collaboration skills with business users, software development teams, infrastructure teams, vendors, custodians, brokers, and service providers.

• Ability to prioritize various production issues and make decisions in high-pressure circumstances.

• Reliable high-speed internet with a wired connection and a suitable home office for remote work.

🏝️ Benefits

• Flexible work environment.

• Fluid career paths.

• Internal mobility opportunities.

• Support for purpose, well-being, and work-life balance.

• Inclusive and welcoming workplace culture.

• Opportunities for volunteering.

• Reliable high-speed internet with a wired connection is required for remote work.

• Necessary computer equipment will be provided.