Analyst, Financial Crime Operation – LATAM Focus, Spanish Speaker

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of onboarding processes, enhance KYB/KYC documentation, minimize cycle times, and collaborate with Compliance, Product, and Tech teams for scalability.

• Document, systematize, and gradually automate operational processes.

• Collaborate closely with Product and Tech teams to design efficient workflows.

• Perform checklist-based evaluations of client-submitted documentation during onboarding, ensuring completeness and alignment with internal standards.

• Identify any missing, incomplete, or inconsistent documentation and issue Requests for Information (RFIs) to clients to obtain the outstanding items.

• Maintain precise and audit-ready records of received documentation, issued RFIs, and case status throughout the onboarding process.

• Lead and manage comprehensive onboarding operational flows, pinpointing bottlenecks and implementing enhancements to reduce onboarding cycle times.

• Monitor case progress throughout the pipeline and proactively follow up to ensure cases continue to move forward without unnecessary delays.

• Own onboarding speed KPIs and collaborate with the Compliance team to accelerate decision turnaround without sacrificing quality.

• Document and systematize all onboarding operational procedures into clear, repeatable SOPs designed for automation readiness.

• Identify segments of the onboarding workflow suitable for agentic automation and collaborate with Product and Tech teams to implement these progressively through automation and AI tools.

• Facilitate the shift from manual execution to AI-assisted workflows over time.

• Prepare and submit Partner Information Forms (PIFs) along with necessary documentation for partner onboarding and certification with card schemes.

• Coordinate third-party reviews mandated by card schemes and other network partners, overseeing timelines, documentation packages, and follow-ups to ensure complete and timely submissions.

⛳️ Requirements

• At least 3 years of experience in business operations, KYC document processing, customer onboarding, or a related operational role.

• Practical experience with structured checklists, data collection workflows, or documentation review processes.

• Proven experience in building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we seek someone who has actively built AI solutions, not just utilized them.

• A background in fintech, financial services, or regulated industries is advantageous, but not mandatory.

• Exceptional attention to detail with a process-driven approach.

• Comfortable managing case queues, tracking document status, and adhering to defined escalation protocols.

• Demonstrated ability to identify operational bottlenecks and drive measurable improvements in turnaround times.

• Capable of spotting gaps or inconsistencies in documentation without needing to make risk-based compliance judgments.

• Views manual processes as challenges to be solved rather than repetitive tasks.

• Able to conceptualize workflows: identifying inputs, outputs, decision points, and exception paths that can be transformed into automated logic.

• Comfortable collaborating with Product and Tech teams to define and test automation tools.

• Actively seeks opportunities to minimize human-in-the-loop steps through tooling and process redesign.

• Strong communicator, capable of drafting professional RFIs and coordinating effectively with clients, internal teams, and external partners.

• Comfortable creating productive tension with adjacent teams (Compliance, Growth) to achieve better outcomes and faster processes.

• Based in or able to operate fully aligned with the Mexico time zone and public holidays.

• Willing to work during local public holidays if necessary (compensatory leave will be provided).

• Fluent in business English and Spanish (spoken and written).

• Proficiency in any additional language (e.g., Portuguese) is a significant advantage.

🏝️ Benefits

• A vibrant, inclusive, and international work culture.

• Generous annual leave to relax and recharge, plus public holidays.

• Health insurance budget to ensure your coverage.

• Join a fast-growing global team.

• Flexible remote work options, as well as the choice to work in-person at a prime office location overlooking the Castillo de Chapultepec.

• Home office equipment budget.

• Your own Corporate Reap Card — eliminating out-of-pocket expenses.

• Additional benefits that continue to expand over time.