Analyst, Account Recovery Management

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identifying rejections through back-end reporting and settlement systems (such as e-connections and Green screens)

• Placing merchants on hold and overseeing hold accounts

• Updating various Internal CRM and tracking databases when rejections are reprocessed

• Generating reports utilizing Excel

• Engaging in communication with merchants

• Resolving rejections and resubmitting to retrieve funds, which requires attention to detail and logical reasoning

• Modifying bank account information

• Performing any additional tasks as assigned

⛳️ Requirements

• At least 1 year of experience in the Credit Card processing industry; banking experience is an advantage (preferably ACH)

• Proficient practical knowledge of Excel and MS Access

• Experience in customer service

• Strong judgment, excellent problem-solving, and analytical skills

• Exceptional written and verbal communication skills in both English and French (mandatory)

• A resourceful individual who takes initiative

• Ability to thrive in a fast-paced, growing environment

🏝️ Benefits

• **Our recruitment process may utilize automated tools, including AI, to facilitate application management and candidate shortlisting.**