Analista de Sucesso do Cliente

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Supervise the customer journey to ensure effective utilization of the product or service while achieving the expected value;

• Provide training and guidance to enhance product usage and support the customer in achieving their goals;

• Anticipate potential issues before they escalate, proactively finding tailored solutions;

• Gather and analyze customer feedback to deliver valuable insights for product and service improvement;

• Monitor key performance indicators (KPIs) and metrics to assess the health of customer relationships, identify trends, and make data-driven decisions;

• Serve as the primary point of contact, building strong relationships and ensuring seamless communication with internal teams such as technical support and product development;

• Actively work to reduce customer churn by focusing on contract renewals and ensuring a positive customer experience;

• Identify and propose upselling and cross-selling opportunities to increase the value customers derive from our offerings.

⛳️ Requirements

• Reside in or be willing to relocate to Cascavel - PR;

• Proficient in both spoken and written communication;

• Knowledge in sales and customer management;

• Ability to handle conflict management effectively;

• Strong communication skills to interact clearly and assertively with customers;

• Empathy to understand customers' needs and challenges;

• Emotional intelligence to manage different personalities and situations calmly;

• Problem-solving skills to ensure a positive customer experience;

• Willingness to travel;

• Completed or ongoing technical/higher education in administration, project management, or related fields.

🏝️ Benefits

• Vale alimentação CAJU - (Average R$620.00/month);

• Vale transporte;

• Day Off on your birthday: enjoy your day however you prefer;

• Workplace gym sessions three times a week;

• Wellhub (Gympass);

• Psicologia Viva: we want you to take care of your health holistically, offering 2 free consultations per month with a psychologist;

• Conexa: platform with various health professionals to care for you entirely, providing 2 monthly free consultations with a nutritionist at very affordable rates;

• Secure parking;

• Kitchenette equipped with a microwave, refrigerator, and tables for those who prefer to eat on-site;

• Fruit Day;

• HouseStock, yes, we have a market right here!

• Flexible dress code, we want you to feel comfortable;

• Flexible working hours;

• Health plan agreement with Unimed;

• Network of agreements.