Analista de Sistemas – Incident Management e Problem Management

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage requests for prioritization and escalation of incidents.

• Assess the impact and urgency of escalated tickets.

• Prepare technical and informative communications regarding incidents and maintenance.

• Support the implementation of action plans and service improvements.

• Ensure clear and timely communication with business areas and users.

⛳️ Requirements

• Bachelor's degree in IT or Communication.

• Experience in managing communications and prioritizations in an IT environment.

• Knowledge of ITIL, ServiceNow, and Incident Management processes.

• Strong written and verbal communication skills (Portuguese, English, and Spanish).

🏝️ Benefits

• Remote Work

• Diversity, Equity & Inclusion