Analista de Customer Success

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Actively manage your client portfolio by providing consultative support while adhering to established deadlines;

• Conduct client onboarding in the Atlas tool(s);

• Guide clients towards success through sharing and assisting in best practices for portal usage;

• Deliver dynamic training sessions and propose refresher training for clients;

• Maintain accurate records of client interactions and update CRM systems with pertinent information;

• Analyze data to suggest improvements in processes;

• Identify opportunities to enhance client engagement with the platform;

• Recognize opportunities to increase revenue from the existing client base (expansion);

• Detect potential churn risks and implement preventive measures to mitigate them;

• Conduct quarterly success meetings with clients in your portfolio;

• Collaborate with internal teams, such as sales and product development, to ensure an exceptional client experience.

⛳️ Requirements

• Experience in Customer Success;

• Enthusiasm for AI;

• Basic knowledge of Excel and PowerPoint;

• Strong communication skills and good writing ability;

• Excellent negotiation and analytical skills;

• Familiarity with SaaS products;

• Advanced/fluent English;

• Proficiency in Portuguese is a plus.

🏝️ Benefits

• Meal assistance

• Health support

• Home Office Voucher

• Portuguese classes

• Birthday Off on your birthday and that of your children.