Analista Business Analytics, Call Center, Tiempo Completo

This is a fully remote position, open to applicants in Peru.

📋 Description

• Implementation of a strategic and predictive model for the business:  Develop purchase propensity and payment propensity models to be applied in sales programs.

• Identify segments or clusters based on purchase and payment propensity.

• Score the databases using the probabilistic model, which will be uploaded to the dialer.

• Analyze and assess the quality, effectiveness, or performance of the databases (potential).

• Prepare presentations, follow-up reports, sales projections, and KPI compliance in Excel and transfer them to Power BI (preferably).

• Implement an appropriate and optimal strategy model for the business:  Develop strategies to be executed by the team, including the best times and channels for calls, optimal contact numbers, among other service improvement options to be executed by the GTR team.

• Daily coordination with GTR for the execution of the management strategy for the segments identified according to their potential in the database.

• This role is crucial for ensuring the successful implementation of the developed model.

• Ensure compliance with the strategy in coordination with the GTR supervisor and adjust for any deviations.

• Work collaboratively and provide support to Business Intelligence analysts, GTR analysts, and the Operations supervisor or manager.

• Keep the documentation of models, CRISP briefs, and the segmentation flow updated.

• Monitor evolving indicators to evaluate the performance of the developed model for outbound management.

• Make necessary adjustments to the statistical model based on its performance in operations, ensuring its continuous updating.

• Suggest operational improvements related to database management, database uploads and reloads, optimal call times and channels, and better contact numbers.

• Execute processes for normalization and analysis of management databases in the contact center (Historical Management Database) to enhance the effectiveness of assigned campaigns through statistical segmentation techniques, generating statistical models of success propensity in management.

• Build reports with metrics related to the management of each database and provide constant feedback to the Operations Area for decision-making.

• Participate and collaborate in follow-up meetings to control compliance with indicators regarding database management.

• Other duties inherent to the position as assigned by the immediate supervisor.

⛳️ Requirements

• Education: University degree (graduate or degree in statistics or related fields).

• Specialty: Data scientist, Data Science, Statistics or Computer Statistics.

• Technical Knowledge: Portfolio segmentation methodologies, data mining.

• Software proficiency in R, Python, Rapid Miner, SQL, and advanced Office skills.

• Preferably knowledgeable about call center indicators.

• Strong communication and data storytelling skills.

• Training in data mining, segmentation techniques, Business analytics.

• Previous experience: At least 1 year in similar roles in banks, retail, or other call centers.

• Must have tools for remote work.

🏝️ Benefits

• Fixed salary + variable compensation.

• Full payroll and social benefits.

• Timely payments.