Ambulatory MyChart Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee the teams responsible for Epic Ambulatory and MyChart applications, including hiring, coaching, performance evaluation, and professional growth.

• Develop strategic roadmaps for the optimization projects related to Ambulatory and MyChart that align with the organization's objectives.

• Collaborate with physician leaders, operational stakeholders, and executive management to pinpoint opportunities for enhancing workflows and patient engagement.

• Supervise the design, development, testing, implementation, and support of Epic Ambulatory and MyChart solutions.

• Manage project portfolios, upgrades, system enhancements, and optimization initiatives for ambulatory and patient-facing applications.

• Ensure adherence to Epic Foundation standards, organizational governance protocols, and industry best practices.

• Promote the usage of MyChart features such as online scheduling, eCheck-In, questionnaires, patient messaging, telehealth, and self-service tools for patients.

• Work in conjunction with clinical, operational, revenue cycle, and technical teams to guarantee smooth integration across Epic applications.

• Track system performance, resolve issues, maintain service levels, and ensure application reliability.

• Spearhead change management efforts and facilitate organizational readiness for new functionalities and system upgrades.

• Create and maintain application documentation, policies, procedures, and governance frameworks.

• Manage relationships with vendors and coordinate with Epic representatives on strategic initiatives and improvements to applications.

• Ensure that regulatory, privacy, and security standards are upheld across all supported applications.

• Provide executive-level updates regarding application performance, project progress, team productivity, and key operational metrics.

• Support organizational objectives pertaining to patient access, provider satisfaction, quality outcomes, and digital transformation.

⛳️ Requirements

• Bachelor's degree in Information Technology, Healthcare Administration, Business Administration, Computer Science, or a related field.

• At least 5 years of experience with Epic applications, specifically supporting Ambulatory and/or MyChart.

• A minimum of 3 years in healthcare IT leadership or management roles.

• Current Epic Ambulatory Certification.

• Current Epic MyChart Certification.

• Proven experience leading application analysts and cross-functional project teams.

• In-depth knowledge of ambulatory clinical workflows, provider scheduling, patient engagement strategies, and healthcare operations.

• Experience in managing large-scale Epic implementations, upgrades, and optimization projects.

• Strong project management, communication, and stakeholder engagement skills.

• Familiarity with healthcare regulations, privacy standards, and industry best practices.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunity to work in a collaborative and innovative atmosphere.

• Professional development opportunities to enhance your career.

• Flexible work arrangements to support work-life balance.