AI Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• In the role of an AI Solutions Specialist, you will actively contribute to PointClickCare’s Customer Experience team, intertwining AI-driven customer success with intelligent workflow automation to achieve measurable results throughout the customer lifecycle.

• You will operate across various enterprise platforms (such as Salesforce, Gainsight, Gong, and others), pinpointing high-value use cases, developing and sustaining agentic workflows and automations, and collaborating cross-functionally to integrate AI into essential customer engagement processes.

• Utilizing tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs, you will create practical solutions — converting business requirements into functional automations rather than full-scale production software.

• This position is vital to PointClickCare’s strategy for expanding customer success and support via AI: it empowers you to identify use cases, establish intelligent workflows, and continuously enhance them based on real performance data — allowing senior technical resources to concentrate on more intricate engineering challenges.

⛳️ Requirements

• AI Fluency: A comprehensive grasp of AI/LLM concepts and the capability to convert “agentic” functionalities into tangible business results without the need for extensive software engineering expertise (AI Aptitude).

• Practical experience with workflow automation and orchestration tools (such as n8n, Make, Zapier, or similar) to link systems and automate processes without writing production-level code (Workflow Automation).

• Analytical Fluency: Proficiency in interpreting platform telemetry, usage data, and performance dashboards to extract actionable insights and recommendations (Analytics).

• Strategic Communication: Competence in presenting AI outcomes and program results to internal stakeholders, articulating technical capabilities in terms of business value (Communication).

• Judgment regarding responsible AI deployment — recognizing where AI provides value and where human judgment is essential, particularly in a regulated and customer trust-sensitive environment (Judgment / Risk).

• Ownership mindset: a tendency towards execution, comfort with ambiguity, and a history of seeing initiatives through to completion (Ownership).

• Experience with CRM or Customer Success platforms (like Salesforce, Gainsight, or similar) (Systems Knowledge).

• Ability to collaborate across teams and influence without direct authority (Collaboration).

• A Bachelor’s degree, or an equivalent combination of education and relevant experience (Education).

🏝️ Benefits

• Bonus

• Benefits