AGV Technical Support Engineer, Mandarin, English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Assist with the on-site installation, configuration, and testing of AMR and robotics systems under guidance.

• Aid in the setup of navigation maps, charging stations, and fundamental system interfaces.

• Collaborate on integration tasks associated with customer WMS/MES/ERP systems.

• Provide both remote and on-site assistance to diagnose hardware, software, and network challenges.

• Help analyze navigation inaccuracies, task scheduling issues, and system notifications.

• Work alongside senior engineers and R&D teams to document problems and facilitate product enhancements.

• Contribute to the delivery of training sessions for customers and partners on system operations and basic maintenance.

• Assist in the preparation and revision of user manuals, troubleshooting guides, and technical documents.

• Support the monitoring of fleet performance metrics such as system uptime, battery health, and alert frequency.

• Aid senior engineers in the analysis of operational data and the suggestion of basic improvements.

• Collaborate closely with regional service teams and global R&D to meet customer needs.

• Assist in gathering and organizing customer feedback for internal assessment.

• Help coordinate with logistics and local service partners when necessary.

• Willing to travel (~50–60%) across EU countries to support project implementations and on-site activities.

⛳️ Requirements

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related discipline.

• Basic knowledge of robotics, automation, or logistics systems (academic projects or internships are advantageous).

• Familiarity with concepts such as navigation, sensors, or fundamental networking is a plus.

• Excellent communication skills and a readiness to learn and collaborate in a team environment.

• Proficient in English and Mandarin.

• An EU driver’s license is preferred.

• Basic understanding of one or more European languages.

• Exposure to WMS/MES/ERP systems or PLCs through academic work or projects.

• Interest in the warehousing and logistics sector (3PL, e-commerce, automotive, etc.).

🏝️ Benefits

• Hands-on experience with state-of-the-art robotics technology.

• Direct involvement in real-world customer projects throughout Europe.