Agricultural Sales & Customer Service Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Cultivate and maintain robust customer relationships with key leaders within your assigned accounts, acting as their primary resource and strategic advisor.

• Immerse yourself in your customers’ business—understanding their goals, operations, challenges, and competitive environment—to identify opportunities that enhance their experience and promote mutual growth.

• Design and implement customized account strategies that integrate the appropriate internal expertise and resources to surpass expectations.

• Facilitate cross-departmental collaboration (including Commercial, Supply Chain, Logistics, Mechanical Service, and others) to ensure seamless delivery of products and services, swiftly addressing any issues that arise.

• Stay informed about trends and performance metrics, proactively suggesting solutions that fortify partnerships and boost lifetime value.

• Anticipate the evolving needs of customers, providing proactive insights and solutions before they are requested.

• Identify and advocate for opportunities related to new products, services, or process enhancements that improve customer experience and yield measurable value.

• Assess pricing requirements and profitability factors, aiding in the development of competitive yet sustainable pricing strategies tailored for each customer.

• Establish a strong internal and external network to facilitate account activities and enhance collaboration throughout the organization.

• Represent the “voice of the customer”, delivering valuable insights to Product, Marketing, and cross-functional teams to drive innovation and ongoing improvement.

• Embody our company values in every interaction—with customers, colleagues, and community partners.

• Embrace additional opportunities and responsibilities that support the success of the team.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in a relevant field (such as Business Administration, Marketing, Supply Chain Management).

• Demonstrated success in account management, customer service, or similar roles.

• Excellent communication and interpersonal abilities, adept at adjusting style to engage both low-volume customers and complex, high-profile corporate clients.

• Strong analytical and problem-solving skills.

• Capability to juggle multiple priorities and collaborate effectively across teams.

• Customer-centric attitude with a commitment to providing exceptional service.

• Familiarity with the industry and competitive landscape is preferred.

🏝️ Benefits

• Creativity - Stewardship - Impact - Integrity - Healthy Relationships