Agente de Call Center Bilingüe, Francés C1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver warm, patient, and personable customer service specifically designed for parents purchasing shoes for toddlers.

• Manually review and manage ticket queues to address urgent order changes before the daily warehouse cut-off times.

• Manage customer communications via phone, email, and chat platforms.

• Provide prompt and effective assistance to resolve customer inquiries.

• Ensure a positive customer experience while achieving performance KPIs.

• Communicate clearly and professionally with both customers and internal teams.

• Assess customer needs and present suitable solutions.

• Take full responsibility for customer issues until they are resolved.

• Establish and nurture strong relationships with customers.

⛳️ Requirements

• Proficient in both written and spoken French and English.

• A minimum of 1 year of experience in a customer service position.

• Prior experience in e-commerce operations and/or customer support within an e-commerce environment is highly desirable.

• Capable of managing customer interactions through email, voice, and live chat, sometimes simultaneously.

• Familiarity with platforms such as Shopify, Gorgias, or comparable customer service and e-commerce tools.

• Availability to work weekends on a rotating schedule.

• Exceptional communication, active listening, and problem-solving abilities.

• Laptop required; Chromebooks or Linux operating systems are not acceptable.

• Minimum of 8 GB RAM.

• Intel Core i5 processor or equivalent.

• Must use either Windows or Mac operating systems.

• High-speed wired internet connection with upload and download speeds of at least 50 Mbps.

• A quiet and dedicated workspace suitable for remote work.

• Completion of College/Technical Career studies.

• Advanced proficiency in English.

🏝️ Benefits

• Collaborate with a global and diverse team.

• Acquire experience in supporting a rapidly expanding international client base.

• Enhance your analytical and operational capabilities.

• Gain experience in quality-driven remote operations.

• Thrive in a supportive, inclusive, and people-centric culture.