Seasonal Call Center Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming calls via an automated telephone system.

• Address routine to moderately complex inquiries from members and providers.

• Route calls to the appropriate department as necessary.

• Investigate inquiries from members and providers, ensuring timely responses that meet established service level agreements (SLAs).

• Record customer interactions within a CRM system.

• Process written requests submitted by members.

• Keep precise records by updating account history with the outcomes of inquiries.

• Work collaboratively with team members, supervisors, and customers to address customer service issues.

• Make outbound calls to members to follow up on voicemails, provide necessary information, or assist with operational business needs.

⛳️ Requirements

• High school diploma or equivalent (GED) is mandatory.

• At least six months of customer service or telephone support experience is required; one or more years is preferred.

• A typing speed of 25 WPM with 90% accuracy is essential.

• Strong communication skills are necessary—clear, caring, and professional.

• Solid computer proficiency, including MS Office and internet navigation skills.

• Ability to collaborate effectively with various departments and personnel across the organization.

• Familiarity with office equipment, including fax machines, computer applications, and telephone systems.

• Proficiency in using help desk or customer support software to manage and resolve inquiries.

• High-speed internet access via a wired ethernet connection is required; Wi-Fi, satellite, or hotspot connections are not accepted.

• Wired internet service is necessary; mobile broadband connections are not permissible.

• Required upload speed of 25 Mbps and download speed of 50 Mbps.

• Internet service provider (ISP) must have 1% or less packet loss and latency under 100ms.

• An available cell phone or tablet meeting minimum requirements of Android 8.0+ or iOS 14+ is necessary.

• Installation of the Microsoft Authenticator (MFA) application, mandated by Qualfon IT, is required.

🏝️ Benefits

• Paid training.

• Qualfon University scholarship program that allows team members to advance their education and earn a college degree.

• Complimentary access to personal and professional support through Qualfon Care Coaches.

• Fun@Work.