Adobe Workfront Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Administer and configure Adobe Workfront, which includes: Projects, tasks, templates, custom forms, fields, statuses, layouts, and approval workflows.

• Manage and prioritize incoming support requests: Monitor support queues, prioritize, and resolve tickets within service level agreements (SLAs).

• Provide first-line support to users: Troubleshoot issues and guide users on platform functionality and best practices.

• Maintain and manage user access, roles, teams, and permissions, ensuring governance and adherence to platform standards.

• Perform routine platform maintenance, including health checks and release readiness support.

• Document configurations, support processes, known issues, and their resolutions.

• Collaborate with stakeholders to gather requirements, implement minor enhancements and configuration updates, and escalate complex issues to senior admins or Adobe support when necessary.

⛳️ Requirements

• Hands-on experience with Adobe Workfront administration or support.

• Strong understanding of projects, tasks, portfolios, and programs.

• Familiarity with templates and custom forms.

• Experience in a ticket-based support environment.

• Excellent troubleshooting and analytical skills.

• Ability to communicate effectively with both technical and non-technical users.

• Strong organizational and documentation skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Disability coverage.

• Paid time off.

• 401(k) plan.