Admissions Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a trusted advisor, assisting families in making informed choices regarding their child's education.

• Conduct high-quality consultation calls, attentively listening to the needs of prospective students and providing customized recommendations.

• Follow up with potential families through phone, Messenger, WhatsApp, and live chat to cultivate relationships and enhance conversion rates.

• Address objections and concerns to ensure families feel assured in their decision to enroll.

• Keep precise records of all interactions in the CRM system, ensuring every lead is properly tracked and followed up.

• Maintain regular communication with leads until they reach a final decision, offering support and addressing any concerns.

• Effectively manage and prioritize leads, ensuring that high-potential families receive timely follow-ups to avoid missing any opportunities.

• Meet and surpass personal and team targets for enrollments and conversion rates, actively contributing to the growth of the school.

• Provide expert advice on our curriculum and clearly convey the available timetable options to prospective families.

• Offer guidance on transitions between year groups, including significant points of change.

• Understand and explain the differences between online education and traditional schooling, including flexibility, personalized learning, and teacher support.

• Provide accurate information regarding our extracurricular activities, clubs, and opportunities for student engagement.

• Explain our SEN support options, including how we accommodate students with diverse learning needs, available learning support, and considerations for accessibility.

• Articulate that the UK Curriculum is accessible across various time zones and advise families on the subjects available and the requirements needed.

• Meet QA Standards and continuously enhance skills to deliver an exceptional customer experience, ensuring all communications are accurate, professional, informative, and aligned with our school values.

⛳️ Requirements

• Experience in a sales, admissions, or customer service role, preferably within the education, recruitment, or similar sectors.

• Demonstrated ability to convert inquiries into sales while maintaining a high level of customer service.

• Excellent communication and persuasion skills, showcasing confidence in addressing concerns and closing sales.

• Highly organized and capable of multitasking, managing multiple leads at different stages of the admissions process.

• In-depth knowledge of the UK education system, including KS 2-5, A levels, and IB is desirable.

• Understanding of SEN provisions and how to accommodate different learning needs in an online school setting – training will be provided.

• Awareness of key student transition points, such as moving from primary to secondary school and subject options at A level.

• Knowledge of extracurricular activities and student engagement opportunities, and how these contribute to a well-rounded education.

• Tech-savvy, comfortable using CRM systems, email, and online communication tools.

• A team player who is willing to collaborate and share knowledge to enhance overall team performance.

• Self-motivated and results-oriented.

🏝️ Benefits

• Exceptional career opportunities

• Industry-leading professional development