Administration Support Officer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver frontline assistance by managing client inquiries, updating account details, and confirming identities.

• Engage with clients to provide updates on their tax return status, necessary documentation, and service notifications.

• Oversee email and voicemail queues, ensuring appropriate task reallocation and timely follow-up.

• Conduct manual identity verification and uphold compliance with document handling protocols.

• Process non-lodgement advice (NLA) via OSFA and monitor tax refund statuses.

• Collaborate with the ATO for inquiries and aid in managing client ITA debts and ABNs.

• Assist the accounting team by applying discounts, converting tax returns, and keeping accurate records of daily operations.

⛳️ Requirements

• Excellent written and verbal communication skills.

• High level of attention to detail and adherence to procedures.

• Strong time management and task prioritization skills.

• Experience in administrative and client-facing roles.

• Ability to work autonomously as well as collaboratively in a team environment.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Opportunity for remote work.

• Access to professional development.