Admin, Customer Support VA

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Review and rectify employee timesheets.

• Calculate payroll information and monitor performance-based compensation.

• Provide assistance with bookkeeping and financial recordkeeping.

• Ensure adherence to processes and maintain precise records in ServiceTitan.

• Prepare and revise operational reports, spreadsheets, and business data.

• File, track, and oversee permits for service jobs.

• Review and amend invoices as necessary.

• Follow up on overdue customer payments and aid in accounts receivable.

• Complete regular administrative tasks accurately and punctually.

• Identify opportunities for enhancement, streamlining, or automation of internal processes.

• Respond to incoming customer calls and schedule appointments utilizing ServiceTitan.

• Contact incoming leads from Yelp and other sources to arrange service appointments.

• Schedule preventive maintenance visits for membership clients.

• Provide friendly and professional customer service that reflects the company's dedication to hospitality.

⛳️ Requirements

• Outstanding organizational and time management abilities.

• Keen attention to detail with a focus on high accuracy.

• Ability to work independently in a remote setting.

• Proficient written and verbal communication skills in English.

• Exceptional customer service abilities.

• Capability to juggle multiple priorities and adhere to deadlines.

• Strong problem-solving skills with a commitment to continuous improvement.

• Proficiency in Microsoft Excel or Google Sheets.

• Previous experience with bookkeeping or accounting tasks is preferred.

• Familiarity with ServiceTitan or similar field service software is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work schedule and remote working opportunities.

• Professional development and training programs.

• Supportive and collaborative work environment.