Account Manager, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary day-to-day point of contact for clients, ensuring overall satisfaction, progress, and successful delivery.

• Foster trusted and empathetic relationships with clients, gaining a deep understanding of their business to translate objectives into clear, actionable strategies.

• Assist the Account Director in promoting client retention and uncovering opportunities for organic growth.

• Maintain clarity and momentum for programs across intricate, multi-channel initiatives.

• Propel projects forward through your proactive leadership.

• Create and oversee internal timelines and workflows to guarantee that work is completed on schedule, within scope, and aligned with strategy.

• Lead status meetings and direct cross-functional teams (Media, Creative, Data, Production) towards definitive next steps.

• Manage the execution and fulfillment of program commitments, effectively communicating any changes in scope along with their timing and budget impacts.

• Aid in the preparation of quarterly business review (QBR) and annual business review materials.

• Collaborate with marketing teams to enhance optimization recommendations.

• Work alongside team members to generate ideas for audience, creative, and channel testing strategies.

• Stay informed about data-driven marketing trends and emerging best practices.

• Achieve proficiency in Amsive’s tools and systems to ensure operational excellence.

⛳️ Requirements

• 2-4+ years of experience in managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV.

• 2+ years of experience in an agency setting with a proven track record in managing client relationships.

• Experience acting as the primary client contact for omnichannel campaigns.

• Proficient in compiling, documenting, and conveying client requirements to internal teams, including creative, data, technology, media, and production.

• Strong written and verbal communication skills that bring clarity and confidence to every interaction.

• Highly organized, capable of managing multiple projects while fostering trust and maintaining momentum.

• Solid understanding of marketing and communication principles.

• Proficient in Microsoft Office, particularly PowerPoint and Excel.

• Comfortable working in regulated environments and compliance-driven workflows.

• Ability to interpret data and translate it into actionable business insights.

• Proven ability to establish and sustain profitable client relationships.

• Future-oriented, with a strong ambition to evolve into senior client leadership within an omnichannel agency environment.

🏝️ Benefits

• Paid time off, including Unlimited Vacation Time.

• Annual Sick Days.

• Mental Health Days.

• Holidays.

• Dental, Vision, and Health Insurance.

• 401(k) with a company match program.

• Paid Parental Leave.