Academic Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for students from enrollment through to program completion.

• Oversee a cohort of students by providing coaching, encouragement, mentoring, removing obstacles, resolving issues, crafting completion strategies, and monitoring progress.

• Create academic plans that align with program requirements as well as students' educational and career aspirations.

• Utilize advising tools, systems, software applications, program analytics, and outreach protocols to enhance student engagement.

• Deliver personalized outreach and solutions during key milestones and in response to student behaviors.

• Assist students in navigating program and plan modifications, ensuring educational and financial plans are aligned with degree completion.

• Offer resources and direct students to university support services.

• Actively reach out to at-risk students to address barriers that may hinder persistence, success, and completion.

• Guide students through challenging life events and disruptions.

• Communicate via phone, voicemail, chat, email, casework, and social media.

• Accurately document student interactions in accordance with departmental best practices.

• Collaborate with faculty, department chairs, academic leaders, and university teams to resolve escalated student issues and conflicts.

• Serve as a subject matter expert on programs, processes, and policies.

• Track and report on trends that impact student persistence, success, and completion.

• Provide training on programs, processes, and policies for faculty and staff.

• Identify gaps in programs, processes, and policies, and engage in developing solutions.

• Establish professional relationships across the organization and participate in projects, initiatives, and cross-functional training.

• Investigate issues and trends in other higher education institutions.

⛳️ Requirements

• Preferred two to four years of professional experience utilizing advanced coaching, critical thinking, and problem-solving abilities.

• Experience with adult learners and/or faculty is preferred.

• A Bachelor's degree from an accredited institution is required.

• A Master's degree is preferred.

• A Doctoral degree is preferred for Doctoral Advisors.

• A foundational understanding of advising from both educational and career perspectives.

• Strong written and verbal communication skills.

• Ability to communicate through various channels and systems.

• Capacity to quickly learn new computer software applications.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

• Ability to comprehend key metrics and utilize self-service reporting tools for data monitoring and sharing.

• Capability to manage sensitive and confidential information.

• Effectiveness in working with diverse populations.

• Skills in conflict management and handling challenging student interactions.

• Ability to prioritize, multitask, work independently and collaboratively, and meet deadlines.

• Flexibility in work hours and schedule to meet student needs is essential.

• Must be able to spend considerable time working on a computer and using a headset on the phone.

• Willingness to travel 0–10% of the time.

• Ability to lift 20 lbs.

• Availability to work over 40 hours per week during peak periods or as business demands require.

• Regular and reliable attendance and punctuality are crucial.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Incentives for well-being.

• Parental leave policy.

• Paid time off benefits.

• Certain paid holidays observed.

• Tax-saving accounts (FSA, HSA) available.

• 401(k) retirement plan benefits.

• Employee Stock Purchase Plan offered.

• Tuition assistance provided.

• Discounts on entertainment and retail.

• Overtime pay for eligible non-exempt employees.