Workforce Scheduler

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design, oversee, and maintain staffing schedules to guarantee optimal coverage across all shifts.

• Proactively adjust schedules in response to staffing needs, shrinkage trends, and organizational requirements.

• Collaborate closely with the WFM Capacity Planner and Operations team to ensure effective resource utilization.

• Communicate with Operations team leaders to verify schedules and address any conflicts or discrepancies.

• Monitor weekly shrinkage and implement necessary adjustments to uphold healthy staffing levels.

• Create and maintain reports to track performance and deliver actionable insights to leadership.

• Continuously assess and improve scheduling processes, providing recommendations to enhance efficiency, cost-effectiveness, and employee satisfaction.

• Engage in meetings with clients and internal stakeholders to share scheduling insights and ensure alignment with service delivery expectations.

• Work in partnership with Operations Leadership to fulfill client staffing needs and service objectives.

• Maintain the flexibility to adjust schedules in real-time according to changing business conditions.

• Exhibit a high degree of adaptability to evolving client demands and operational changes.

⛳️ Requirements

• A minimum of 2 years of experience as a Workforce Scheduler.

• Demonstrated experience in workforce management or scheduling within a fast-paced, service-oriented environment.

• Strong analytical and problem-solving abilities with a data-driven approach.

• Proficient in WFM tools and reporting systems.

• Excellent communication and interpersonal skills.

• Capability to manage multiple priorities and collaborate effectively across teams.

• Highly adaptable and responsive to changing business demands and client needs.

• Willingness to work varied shifts and extended hours as needed.

🏝️ Benefits

• Exceptional work environment.

• Positive, encouraging culture.

• Opportunities for growth.

• 100% remote since day one.