Warranty Analyst, Italian

This is a fully remote position, open to applicants in Romania.

📋 Description

• Validate service requests for warranties and oversee repair coordination.

• Manage documentation systems and serve as the link between dealers and the OEM.

• Review and resolve warranty claims and cases accurately and promptly, adhering to established SLA’s and KPI’s.

• Follow all policies and procedures set by the manufacturer and warranty company.

• Effectively communicate with various stakeholders, including service advisors, service managers at dealerships, and the OE Aftersales team, while resolving cases and claims.

• Ensure productivity and accuracy in claim resolutions, focusing on reducing overall warranty administration costs.

• Escalate issues and concerns to Engineering as needed; monitor and follow up to guarantee timely resolution.

• Cultivate positive working relationships with all service staff and management.

• Self-motivated and capable of working independently with minimal oversight.

⛳️ Requirements

• 2 - 3 years of experience in the parts, service, or warranty department of a dealership, as a junior service technician, or in parts sales with a basic understanding of technical concepts.

• Fluent in both spoken and written Italian – Native speaker.

• Fluent in both spoken and written English.

• Proficient in MS Excel, Word, and PowerPoint.

🏝️ Benefits

• Remote work options available.

• Opportunities for professional development.