Voice and Mobility Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a product analyst focusing on telecom data and processes.

• Collect requirements for new Voice/Mobility initiatives, mapping workflows and affected systems.

• Draft system development specifications, create use cases, and conduct user acceptance testing (UAT).

• Define and design the SIM CARD loading pipeline as sanctioned by Engineering.

• Address cross-functional requirements concerning SIM card provisioning.

• Facilitate discussions to comprehend Voice/Mobility requirements and provide corresponding workflows and specifications.

• Collaborate with various teams to foster a shared understanding and deliver products/services effectively.

• Act as a knowledge sharer within the team.

• Engage in IoT projects by developing end-to-end designs, flow diagrams, delivering requirements, and conducting validations.

⛳️ Requirements

• Bachelor's degree in Information Technology.

• Proven experience with Voice/Mobility processes and products, with a mandatory understanding of systems in the Mobility/Voice Claro stack (GIF, PIB, URM, SGIoT, IW, GAIA, CLA, SGAV, SAIP, Broadsoft, APG).

• Preferred familiarity with SIM card provisioning workflows.

• Strong communication, persuasion, and negotiation abilities.

• Possess analytical skills and a process-oriented approach.

• Experience with automation of voice/mobility service provisioning and integration with orchestration systems is preferred.

• Familiarity with Voice/Mobility services such as Virtual PBX and SIM card provisioning is preferred.

• Proficiency in English is preferred.

• Knowledge of BPMN is required.

• Preferable understanding of IoT concepts.

• Familiarity with integration patterns and APIs utilized in IoT solutions (REST, MQTT) is preferred.

• Understanding of the IoT ecosystem including devices, networks (LoRa, NB-IoT, LTE-M, 5G), platforms, and applications is preferred.

• Basic knowledge of IoT data security and governance is preferred.

🏝️ Benefits

• Company-subsidized health insurance for the employee.

• Option to add dependents to the health plan with payroll deductions.

• Optional dental assistance.

• Option to include dependents in the dental plan with payroll deductions.

• Meal or food allowance.

• Commuting/transportation allowance (optional).

• Impact & Care - A personal guidance program that provides confidential emotional support and counseling in psychological, legal, financial, social, and pet-related matters at no cost for the employee and legal dependents.

• Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll).

• Option to include dependents in Gympass - Wellhub (up to 3 dependents, paid via credit card).

• Access to Udemy through our intranet.

• Partnerships with major consumer brands.

• Agreement with SESC for employees and their dependents.

• Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.

• Group life insurance.