Virtual Maintenance Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver an outstanding level of service to residents in multifamily, single-family, and student housing during every interaction.

• Utilize Happy Force software to assess, prioritize, and address incoming maintenance requests.

• Assist residents with basic maintenance solutions via SMS and written communication, adhering to Happy Force standard operating procedures.

• Gather pertinent information from residents to aid on-site teams when escalation becomes necessary.

• Maintain daily communication with property teams regarding operations, updates, and escalations.

• Assist residents in navigating mitigation steps for maintenance concerns to help avert property damage.

• Engage in feedback sessions focused on product usage and process enhancements.

• Exhibit flexibility and a readiness to work varying shifts as required.

⛳️ Requirements

• At least 5 years of hands-on residential maintenance experience.

• Proficient written English language and grammar capabilities.

• Basic computer literacy; familiarity with tools such as Google Docs or a willingness to learn.

• Strong comprehension of the dynamics between residents, property management, and maintenance teams.

• Capability to accurately evaluate types of maintenance issues and their urgency.

• Demonstrated ability to troubleshoot and efficiently resolve basic maintenance problems.

• A positive, empathetic demeanor with a sincere desire to assist others.

🏝️ Benefits

• Paid vacation and sick time.

• Work-from-home stipend.

• Company-subsidized healthcare.