Debt Collection Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and resolve outstanding debt accounts through effective and professional communication.

• Negotiate payment plans and settlements to optimize recoveries.

• Keep precise records of all customer interactions and account activities.

• Perform skip tracing to locate customers and ensure prompt follow-up.

• Collaborate with team members to enhance collection strategies and overall performance.

• Ensure adherence to federal and state regulations governing debt collection.

• Provide exceptional customer service during difficult conversations.

• Generate reports on collection performance and account status.

⛳️ Requirements

• Prior experience in debt collection, collections, or a similar field is preferred.

• Excellent negotiation and communication abilities.

• Capacity to manage sensitive situations with professionalism and empathy.

• Familiarity with FDCPA regulations is a plus.

• Proficient in computer skills, including Microsoft Office and collection software.

• Strong attention to detail and organizational capabilities.

• Ability to work autonomously while also contributing to a team environment.

• High school diploma or equivalent (additional education is advantageous).