Travel Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Travel Advisors in delivering exceptional service to Andrew Harper members.

• Verify rates and availability for cruises, trains, hotels, flights, insurance, and related travel services.

• Follow up on pending leads, quotes, and inquiries.

• Provide out-of-office coverage when an advisor is unavailable.

• Attach confirmations, itineraries, vendor invoices, and other necessary documentation to reservation cards.

• Communicate with members on behalf of advisors to maintain ongoing dialogue and request additional information.

• Confirm and update member details in ClientBase.

• Send confirmations that require invoicing to the accounting department.

• Manage advisor changes and cancellations in ClientBase and create back-office quality-control tasks.

• Conduct weekly calls with advisor teams to review leads and establish ClientBase reminders and tasks.

• Generate Umapped itineraries and other relevant documents for Travel Advisors.

• Assist with costing forms and ensure margin accuracy to support revenue generation.

• Act as the first point of contact for member calls, emails, web requests, and out-of-office coverage when assigned advisors are unavailable.

• Participate in department and company-wide meetings and contribute to events.

• Support colleagues, engage in discussions, share insights, and help foster consensus.

• Provide updated information on company matters as requested.

• Address client concerns and assist in preventing escalation.

⛳️ Requirements

• Minimum of 2+ years of experience as a travel advisor.

• Strong preference for luxury leisure travel experience and knowledge.

• GDS (Sabre) experience is preferred but not mandatory.

• High School Diploma or equivalent is required.

• A college degree is strongly preferred.

• Openness to learning and growing while remaining adaptable to changes.

• Excellent attention to detail and sales acumen.

• Capability to positively represent, support, and contribute to Andrew Harper’s business.

• Strong oral and written communication abilities.

• Ability to apply creative and critical thinking to understand needs and develop cost-effective solutions.

• Proficient in using standard office tools and Microsoft Office, including Word, Excel, and MS Outlook.

• Experience with ClientBase software and itinerary tools such as Umapped.

• Exceptional organizational and time management skills.

• Positive demeanor and ability to maintain a smile under all circumstances.

• Skill in diffusing and responding to client concerns to prevent escalation.

• Trustworthy, honest, and committed to maintaining strong personal integrity.

• Ability to coordinate work schedules with supervisors.

• Team-oriented mindset and willingness to assist colleagues.

• Ability to communicate respectfully and thoughtfully via phone, email, text, and other methods.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plan options.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, and renters insurance.

• Potential eligibility for incentive, commission, bonus, or discretionary bonus programs based on company financial goal achievement and individual performance.