Transcript Evaluator, Degree Auditor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess both traditional and non-traditional transfer credits to optimize the amount of applicable transfer credit.

• Verify the accuracy of students’ program and plan details along with course-credit applicability.

• Ensure that coursework is correctly reflected on students’ academic advisement reports.

• Assist students in comprehending degree requirements and their projected time to graduation.

• Deliver courteous and professional customer service to both students and internal staff.

• Address inquiries from students and advisors regarding transfer credit and academic advisement within departmental service-level agreement (SLA) timelines.

• Work collaboratively with advising units to answer questions and fulfill learner needs.

• Analyze transfer credit scenarios to identify patterns, challenges, and opportunities.

• Partner with evaluation staff to determine coursework transferability and achieve consensus.

• Suggest additional data or process enhancements to better assist students.

⛳️ Requirements

• Bachelor's Degree.

• At least 1 year of experience in a registrar’s office, academic records, graduation services, degree auditing, transfer credit, academic advising, admissions operations, or a closely related field in higher education student services.

• Proficient in reviewing and interpreting student academic records, including transcripts, transfer credit, test credit, course substitutions, waivers, repeated coursework, academic standing, catalog year requirements, and program/plan requirements.

• Experience in conducting degree audits, graduation reviews, or evaluations of academic progress.

• Capability to ascertain whether students have met institutional, program, general education, residency, credit, GPA, and graduation criteria.

• Entry-level knowledge in change management, diversity and inclusion, holistic and systems thinking, institutional and external data interpretation and application, leadership and management, and technical expertise.

• Intermediate skill in collaborative decision-making, problem-solving, professional integrity, and effective communication.

• Competence in accurately and professionally resolving student and customer inquiries.

• Exceptional attention to detail when dealing with information from diverse sources.

• Ability to organize and prioritize administrative tasks while adhering to service-level agreements.

• Capable of effective communication with internal and external customers through phone, email, chat, and other channels.

• Flexibility to alternate between detail-oriented and service-oriented tasks in a fast-paced setting.

• Ability to work both independently and as part of a team.

• Submission of a cover letter and resume is required.

🏝️ Benefits

• 22 days of paid vacation.

• 15 days of sick leave.

• 3 personal days.

• 16 paid holidays (17 during general election years).

• Health care options including medical with vision, dental, and prescription plans for individuals and families.

• Subsidized medical and prescription benefits from the state of Maryland for eligible Contingent II employees averaging 30 or more hours per week.

• Health-plan purchase stipend for eligible Contingent II employees averaging 20 to less than 30 hours per week.

• Term Life Insurance.

• Accidental Death and Dismemberment Insurance.

• Long-Term Disability (LTD) Insurance, subject to eligibility.

• Retirement stipend equivalent to 7.25 percent of base salary.

• Eligibility to contribute to a supplemental retirement account (SRA).

• Supplemental retirement options including 401(k), 403(b), 457(b), and Roth plans.

• Tuition Remission at UMGC or the University of Maryland College Park.

• Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

• Tuition remission benefits prorated for eligible part-time employees.