
Training and Application Analyst, EMEA
Posted Jun 12

Posted Jun 12
This is a fully remote position, open to applicants in Italy.
• Develop manuals, process documentation, and training resources utilizing ClickLearn.
• Assist in the creation and delivery of training materials tailored for specific user roles.
• Offer continuous support and coaching to users.
• Serve as a change advocate to enhance system adoption and engagement.
• Facilitate user acceptance testing (UAT) and oversee configuration-related testing cycles.
• Maintain data accuracy and consistency across Service Management modules.
• Aid in the creation of dashboards, reports, and KPIs using SQL queries and Power BI.
• Evaluate large data sets for quality and accuracy to assist with data migration from legacy systems.
• Improve workflows, business rules, SLAs, and processes for field technicians.
• Engage in platform upgrades, enhancements, and the implementation of new modules.
• Bachelor’s degree or equivalent experience in Business, Information Systems, Engineering, or a related field.
• Proficient in using ClickLearn to create, update, and disseminate learning and guidance materials in various formats.
• Responsible for the maintenance and administration of ClickLearn materials and user accounts.
• Experience in supporting the configuration and development of process flows within core business systems.
• Familiarity with field service workflows, dispatching, and mobile operations (preferred).
• Knowledge of data structures and data relationships.
• Skilled in Microsoft Office; experience with Power BI or other reporting tools is a plus.
• Fluent in written and spoken English.
• Health insurance.
• Opportunities for professional development.
• Flexible work arrangements.
Cogna Educação
ManpowerGroup Brasil
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