Training and Application Analyst, EMEA

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop manuals, process documentation, and training resources utilizing ClickLearn.

• Assist in the creation and delivery of training materials tailored for specific user roles.

• Offer continuous support and coaching to users.

• Serve as a change advocate to enhance system adoption and engagement.

• Facilitate user acceptance testing (UAT) and oversee configuration-related testing cycles.

• Maintain data accuracy and consistency across Service Management modules.

• Aid in the creation of dashboards, reports, and KPIs using SQL queries and Power BI.

• Evaluate large data sets for quality and accuracy to assist with data migration from legacy systems.

• Improve workflows, business rules, SLAs, and processes for field technicians.

• Engage in platform upgrades, enhancements, and the implementation of new modules.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Business, Information Systems, Engineering, or a related field.

• Proficient in using ClickLearn to create, update, and disseminate learning and guidance materials in various formats.

• Responsible for the maintenance and administration of ClickLearn materials and user accounts.

• Experience in supporting the configuration and development of process flows within core business systems.

• Familiarity with field service workflows, dispatching, and mobile operations (preferred).

• Knowledge of data structures and data relationships.

• Skilled in Microsoft Office; experience with Power BI or other reporting tools is a plus.

• Fluent in written and spoken English.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Flexible work arrangements.