Tier 1 Helpdesk Support, Native Hungarian Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivers first-level support to Clinical Trials staff through phone, email, and chat.

• Processes requests and offers initial technical assistance.

• Engages with end users to clarify and establish requirements.

• Addresses various routine issues and escalates more complex problems.

⛳️ Requirements

• Native Hungarian speaker.

• Proficient in English.

• Knowledge of Portuguese is an advantage.

• At least one (1) year of related experience or training.

• Familiarity with mainframe, distributed systems, PCs, LAN, or telecommunications equipment.

• Capability to conduct analysis and gather information to solve routine problems.

🏝️ Benefits

• Access to cutting-edge technology.

• Opportunities for professional growth.

• An inclusive and diverse workplace culture.