IT Infrastructure Installation Services II

This is a fully remote position, open to applicants in Texas.

📋 Description

• The Network Deployment Engineer II is responsible for the design, development, construction, and testing of systems and products utilizing optical, photonic, and laser technologies.

• This role will collaborate with device, hardware, and software design teams to contribute to the comprehensive development of optical systems.

• The engineer will be tasked with specifying, selecting, and qualifying both active and passive optical components.

• Additionally, the position will involve developing and benchmarking system performance models, as well as creating and implementing test procedures and evaluating suitable test instrumentation.

• The engineer will deploy, configure, and support a large-scale production and corporate network and server infrastructure across data centers and Point of Presence (POP) sites within the designated region.

• Responsibilities include calculating and documenting equipment power requirements and collaborating with Engineering, Facilities Operations, and/or collocation vendors to fulfill these requirements.

• The role requires participation in project timelines to ensure network activation occurs within expected completion intervals.

• Asset management of networking equipment in data centers and POP sites will also be part of the responsibilities.

• The engineer will actively contribute to the evolution of documentation, automation, and processes.

• The creation of network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation is expected.

• Statements of work for vendors at the POP sites will be drafted by the engineer.

• Preparation of cage and rack designs while comprehending the overall requirements of POP infrastructure is essential.

• The engineer will document and adhere to RMA processes and procedures for all pertinent vendors.

• Adherence to, enhancement of, and implementation of best practices within data centers and POPs are required.

• Necessary escalations to higher support tiers will be provided; the engineer will assist Sales and Customer Support with technical operations and engage with internal departments to ensure customer satisfaction.

• Close collaboration with Network Engineering, Logistics, and equipment vendors will be necessary as new equipment and technologies are integrated into the production network.

• Internal tools and scripts will be utilized for configuring, monitoring, and repairing servers and network devices.

• The engineer will identify and diagnose various error and failure conditions across a range of server types.

⛳️ Requirements

• A Bachelor’s degree (B.S/B.A) from a four-year college or university, along with 2 to 5 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Ability to cultivate productive internal and external working relationships.

• Capable of exercising judgment within established procedures and practices to determine the appropriate course of action.

• An understanding of data center network architecture and common issues related to data center networks is essential.

• Familiarity with data center practices, such as cable routing, power usage calculations, and cooling requirements.

• Experience with field-based work in POPs, carrier hotels, or central office environments is required.

• Proficient in enterprise and service provider network hardware platforms and architectures, including data center switching platforms.

• A solid and comprehensive understanding of IP technologies such as MPLS, BGP, RSVP-TE, and IS-IS is necessary.

• Basic knowledge of transmission technology and circuit troubleshooting techniques is required.

• A thorough understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies is essential.

• Proficiency in various operating systems is required.

• Ability to capture and analyze network traffic.

• A strong understanding of queue management for tasks and incidents, vendor engagement, and participation in ongoing POP deployment projects is necessary.

• Demonstrated capability to analyze complex situations and employ troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

• Excellent communication skills are essential.

• Experience in engaging with service providers and colocation facilities globally is required.

• Ability to work within a global team in a fast-paced and dynamic environment with minimal supervision.

• Strong attention to detail along with exceptional time management and organizational skills is essential.

• Willingness to travel 20% to 50% is required.

🏝️ Benefits

• Medical coverage provided through UHC (PPO, HSA, Surest options) / Medical coverage through Kaiser (HMO option only) for California employees exclusively.

• Dental insurance offered through UHC.

• Nationwide Vision coverage provided by UHC.

• Flexible Spending Account available for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefits/Parking & Transit (location-specific).

• Opportunities for Continuing Education and Professional Development via various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program available.

• Wellness Days provided.

• 401k Plan available.

• Basic and Supplemental Life Insurance offered.

• Short Term & Long Term Disability coverage.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance available.

• Tuition Reimbursement (available 6 months after start date, capped).

• Paid Time Off (accrued and prorated, maximum of 120 hours annually).

• Paid Holidays provided.

• Any other statutory leaves, paid time, or additional benefits mandated under state and federal law.