Técnico de Soporte – Atención al Cliente

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Remote support: Assisting and resolving tickets for branch equipment, POS systems, networks, printers, and operating systems.

• 24/7 Service: Receiving and tracking reports via phone, WhatsApp, and email, ensuring appropriate response times.

• User and security management: Registering users in support platforms and blocking malicious calls.

• Special projects: Involvement in training sessions, pilot testing, and support for the implementation of new systems.

⛳️ Requirements

• Previous experience in technical support (remote or field).

• Knowledge of POS systems, networks, printers, operating systems (Windows/Linux), and SQL.

• Ability to manage multiple tickets in high-demand environments.

• Full availability for rotating 6-hour shifts in a 24/7 schedule.

• Excellent communication skills (calls, WhatsApp, email).

• Proactive approach, problem-solving skills, and adaptability to new technologies.

🏝️ Benefits

• Welcome kit

• Flexible schedule

• Day off on your birthday

• Vacation from the first day

• Life insurance

• Major Medical Expenses Insurance (50% coverage by the company)

• Savings fund (you contribute 6% of your monthly salary, and the company matches with another 6%)

• Support for remote work (electricity and internet)

• Courses and training

• English classes

• Cafeteria (available only in Guadalajara)

• Sports courts (available only in Guadalajara)