Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer concerns through various communication channels.

• Support customers with the Do It with Me setup process.

• Assist users in navigating diagnostic and troubleshooting procedures.

• Work collaboratively with colleagues to investigate and resolve issues.

• Create new accounts on Alarm.com by adhering to established protocols.

• Stay informed about technological advancements and industry trends.

⛳️ Requirements

• High School diploma or equivalent, with 2 - 3 years of related technical support experience.

• Excellent verbal and written communication abilities.

• Capability to effectively convey the value of Vector Security to current customers.

• Proficiency in Microsoft Office applications.

• Advanced technical skills to comprehend and articulate necessary procedures to customers.

• Must be able to acquire and sustain state licenses and technical certifications as required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Company-sponsored life and AD&D insurance.

• Employer-funded short- and long-term disability coverage.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Optional benefit products available.

• 401k retirement savings plan eligibility after just 60 days.

• Paid time off for vacation, illness, and floating holidays.

• Tuition reimbursement program.