Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve technical support tickets in accordance with established SLAs.

• Identify and troubleshoot complex issues associated with workload automation and system integrations.

• Analyze, validate, transform, and reconcile environmental data throughout the migration process.

• Ensure data accuracy and integrity, even when source and target platforms exhibit partial compatibility.

• Conduct root cause analysis and implement preventive strategies to minimize recurring issues.

• Work in collaboration with development teams to escalate and resolve software bugs or system defects.

• Take part in the on-call rotation to support critical incidents.

• Develop and maintain scripts (PowerShell, Bash, Python) to automate routine tasks and enhance efficiency.

• Document solutions and contribute to the internal knowledge base for future reference.

• Monitor system performance and proactively identify potential issues.

• May assist with minimal solution engineering or product demonstrations on an ad-hoc basis (limited time commitment).

• Provide clear and professional communication with clients during the issue resolution process.

⛳️ Requirements

• Over 4 years of experience in a technical support role, engaging directly with both customers and engineering teams.

• Strong diagnostic and troubleshooting capabilities in enterprise environments.

• Experience in data migration processes.

• Proficiency in scripting languages: PowerShell, Bash, and Python.

• Solid understanding of Windows and Linux operating systems.

• Experience utilizing SQL for data queries and troubleshooting.

• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools.

• Excellent communication skills for articulating technical concepts to non-technical stakeholders.

• Ability to perform under pressure and effectively prioritize multiple incidents.

🏝️ Benefits

• 100% remote work environment with colleagues from around the globe.

• Competitive benefits package.

• 401k program with employer matching.

• Flexible paid time off (PTO).

• Paid holidays.