Technical Solutions Manager

📋 Description

• Take ownership of project management for the modules under your responsibility, ensuring that tasks are executed effectively and that implementation statuses are accurately reported.

• Collaborate with customers to grasp their unique requirements, specific situations, and use cases, while identifying and implementing appropriate solutions.

• Engage in hands-on configuration of the module, encompassing setup, data triage, and customization efforts.

• Comprehend data dependencies and assist in resolving data-related issues.

• Cultivate expertise in how the module integrates within the broader SchooLinks product ecosystem.

• Maintain continuous engagement with customers to ensure project momentum, foster buy-in, and promote adoption.

• Partner with Customer Success to coordinate customer interactions, manage escalations, and establish timelines.

• Regularly define and document the challenges and issues encountered by our partners.

• Support the Product team with quality assurance and enhancement of the product.

⛳️ Requirements

• A minimum of 2 years of experience as an implementation specialist or in a comparable role within a B2B SaaS organization.

• Strong project management capabilities, with an understanding of task dependencies, sequencing, and task management.

• Proven experience in managing multiple clients concurrently.

• A proactive and entrepreneurial mindset, with a readiness to take initiative in a fast-paced and dynamic environment — adept at sourcing the right information as needed.

• Enjoy delving into details to resolve issues, yet adhere to a strict approach to completing tasks and delivering results.

• Solid technical comprehension, including the ability to understand platform data connections and logic.

• Proficient in working with data feeds, which involves reviewing data files and identifying issues.

• Confident in presenting to district stakeholders and inspiring them to accomplish tasks.

• Clear and effective communicator — capable of translating product and engineering terminology into straightforward customer communications.

• Preferred, but not mandatory - experience with scripting languages (such as Python) and JSON data.

• A positive attitude — able to maintain optimism in high-pressure situations.

🏝️ Benefits

• Full health care coverage for employees.

• 401K plan with company matching.

• Comprehensive dental and vision plans.

• Parental leave policy.

• Subsidized gym memberships.

• Remote work stipend.

• Annual team offsite event.