Technical Solutions Engineer

📋 Description

• Facilitate peer-to-peer mentorship and coaching for Technical Solutions Associates, emphasizing skill development in Elation’s Developer platform and AI-driven features (such as automation patterns and data-informed decision support).

• Act as both an internal and external subject matter authority on the functionalities of Elation’s Developer platform and AI-driven tools to enhance customer success, including RESTful APIs, webhooks, data warehouse access and querying, as well as automation services that drive Clinical Insights and workflow optimization.

• Oversee and preserve technical workflow and sequence diagrams as reference architectures for customer integrations and common internal scenarios, ensuring these are optimized for reliability, security, and scalability.

• Create and uphold best practices, templates, and sample implementations that encourage self-service, reusability, and intelligent automation wherever applicable.

• Provide guidance on and, when necessary, develop complex queries, reports, and data pipelines utilizing the hosted database and analytics tools to address strategic business and clinical inquiries.

• Lead or provide guidance on customer pilots and proof-of-concept implementations, particularly those that incorporate AI to minimize manual tasks for clinicians and staff while showcasing evident business and operational benefits.

• Collaborate with customers on technical design, integrations, and product features to optimally leverage Elation’s platform to fulfill their business, technical, and delivery requirements, including change management and adoption strategies.

• Serve as a bridge between customers and internal teams, methodically gathering technical feedback to propose enhancements across the platform, documentation, and internal tools.

• Work collaboratively with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and implement data- and AI-enabled solutions that enhance efficiency and accelerate time-to-value for both practices and internal teams.

• Promote a culture of experimentation and continuous improvement concerning AI and automation within Customer Services (for instance, identifying internal processes that can be streamlined with AI, sharing successes and insights, and contributing to internal AI playbooks).

⛳️ Requirements

• A minimum of 5 years of relevant professional experience in fostering the growth of a software platform.

• Prior software development experience in one or more of the following languages: Python, Java, C#, or other widely-used server-side languages.

• Proficient in building with RESTful APIs.

• Experienced in SQL queries, including basic JOINs and subqueries.

• Familiarity with modern AI-assisted development and productivity tools (such as Claude, Cursor, GitHub Copilot, or similar) for designing, debugging, and documenting technical solutions more efficiently.

• Capability to articulate complex technical concepts to both technical and non-technical stakeholders.

• A hands-on, energetic, passionate, and innovative problem solver with the ability to drive results and lead others to success.

• Knowledge of, or strong interest in, the US healthcare sector and commonly utilized technologies is advantageous.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Professional development opportunities