Technical Software Implementation Specialist

📋 Description

• Manage the deployment of Fluxx software for various customers simultaneously, ensuring delivery within the specified project scope and deadlines.

• Navigate and balance competing priorities across multiple projects effectively.

• Gather and validate product configuration requirements through blueprints, templates, prototyping, business analysis, and process analysis to deliver a grant management solution that meets those needs.

• When appropriate, apply knowledge of programming languages to fulfill customer requirements and enhance their platform experience.

• Utilize exceptional project management skills and techniques to ensure adherence to scope and timelines, providing customers with a satisfactory experience during and after implementation.

• Supervise the data migration process within the project, effectively communicating the process and model while completing technical elements such as data readiness, execution, and iteration.

• Troubleshoot and facilitate issue resolution by proactively collaborating with team members from other departments (Product, Support, Engineering, etc.).

• Educate customers on the use of the purchased software system and its personalized features.

• Communicate with various management levels regarding project status and requirements, with the capability to discuss solutions with both technical and business communities.

• Exhibit excellent communication skills, understanding the significance and suitable use of tone and mediums based on circumstances and audiences.

• Be prepared to track and document all project activities diligently and report on them consistently to the project team and stakeholders.

⛳️ Requirements

• 3-5 years of professional experience in: 1) configuring software solutions, 2) gathering customer requirements/user stories, and 3) business process analysis.

• Strong understanding of agile project management principles, tools, and techniques; previous project management experience is essential.

• Comfortable presenting technical information and leading customer meetings with professionalism and integrity.

• Excellent analytical skills with the ability to translate user scenarios (or business requirements) into technical solutions.

• Experience and/or knowledge of data migration processes and principles.

• Detail-oriented with the capability to multitask, meet deadlines, and quickly process information.

• Proven track record as a team player and leader with strong interpersonal skills and a knack for collaboration.

• A problem-solver with a demonstrated ability to tackle challenges with creative solutions.

• A self-motivated, independent worker and thinker who maintains a positive attitude.

• Familiarity with grant management processes is a significant advantage.

• Familiarity with CRM and grantmaking software, particularly Fluxx Grantmaker, is also beneficial.

• Knowledge of scripting skills, including CSS/HTML/Liquid/Ruby.

• Passionate about Fluxx’s vision to transform philanthropy.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and advancement.

• Flexible work hours and remote work options.

• Collaborative work environment that values innovation and teamwork.