Technical & Sales Support Representative

This is a fully remote position, open to applicants in Arizona, +31 more states.

📋 Description

• Act as the main point of contact for our clients, overseeing both inbound and outbound communications.

• Leverage a range of web-based tools to effectively address inquiries.

• Deliver first-level technical support for consumers as the front-line representative.

• Assist with client-specific high-speed internet services to ensure a remarkable customer experience.

• Diagnose and resolve technical issues, providing timely support.

• Maintain a patient, courteous, and friendly demeanor with customers at all times.

• Follow all assigned work schedules and adhere to TP policies.

⛳️ Requirements

• Must be over 18 years of age.

• Hold a high school diploma or equivalent.

• Comfortable using desktop computer systems.

• Strong oral and written communication skills are essential.

• Familiarity with personal computers, operating systems, software applications, and computer terminology.

• Proven ability to solve problems effectively.

• Capability to work independently while managing multiple tasks.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage.

• Employment Assistance Programs, health and personal time-off (HPT), along with leave programs.

• Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.