Technical Programs Project Manager

📋 Description

• Lead the development and coordination of both internal and external projects with the assistance of the Technical Programs Team.

• Oversee and facilitate collaboration between internal teams and external clients to ensure resources are allocated to critical projects, priorities are synchronized, and all project deadlines and deliverables are achieved.

• Keep detailed records of projects, properties, and requirements across clients and programs — encompassing issues, risks, decisions, and schedules.

• Ensure that clients’ IT and security requirements are fulfilled as their organizations progress.

• Interact directly with clients to guarantee compliance with digital security and that their IT needs are satisfied.

• Build and sustain strong, productive working relationships with clients.

• Aid in onboarding new clients and ensure that Personified successfully executes major projects identified at the onset of the client partnership.

• Organize client check-ins, conduct quarterly review calls, and draft written communications.

• Recognize trends within client tickets and calls and suggest appropriate responses/solutions.

• Ensure that clients receive services within their defined scope of work.

• Provide support to the Technical Programs team with administrative tasks related to clients, as necessary, including document creation, updating templates, client communication, and data organization.

• Collaborate with the Support Strategy, Policy & Trainings team and IT Systems & Knowledge Manager to create and refine internal documentation and file organization.

• Bring enthusiasm and energy to various responsibilities, duties, and projects where your support and involvement are needed.

⛳️ Requirements

• 3-5 years of experience in project management and utilizing project management software tools.

• Proven experience coordinating with diverse stakeholders to achieve time-sensitive deliverables through effective planning, prioritization, problem-solving, and meticulous attention to detail.

• Strong verbal and written communication skills, with the ability to clearly and succinctly convey complex concepts to a variety of audiences.

• Familiarity with technology and digital security principles.

• Proficiency in managing data using spreadsheets and project management tools (e.g., Monday.com, Asana, Trello).

• Background in a customer-facing role, demonstrating a history of providing excellent customer/client experiences.

• Capability to establish and maintain essential relationships with the internal team, as well as diverse stakeholders and partners.

• Project management certification is advantageous.

• Openness to work beyond standard business hours as necessary.

• Willingness to travel as required.

🏝️ Benefits

• Remote work environment

• Healthcare packages supported by Personified

• Generous paid time off policy

• Optional 401K with matching contributions from Personified

• Cell phone stipend

• Annual Learning and Development stipend