Technical Customer Experience Advisor

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• You will serve as the welcoming voice for our Telecommunications client, assisting customers with their smartphones, tablets, and computers.

• Utilize your technical knowledge and commitment to exceptional customer service to address inquiries regarding products and services, or to troubleshoot technical issues and provide solutions.

• Customers may also have inquiries about their account services, require assistance with enrolling in or canceling a service, or need help disputing a charge.

⛳️ Requirements

• Must be at least 18 years of age.

• High School Diploma or equivalent is required.

• Must successfully pass a criminal background check.

• Availability to work a full-time schedule of 32-40 hours per week, with opportunities for overtime as necessary.

• Must adhere strictly to the assigned schedule with 100% compliance.

• Ability to work various shifts based on current business requirements, including evenings, weekends, and holidays.

• Consistent attendance during full-time hours, as outlined in the scheduled shifts, is essential.

• Strong computer skills, with the capability to accurately type a minimum of 30 words per minute.

• Excellent written and verbal communication skills in English.

• Demonstrates courtesy and friendliness with a high level of professionalism.

• Willingness to follow established procedures and adhere to company policies.

• Ability to communicate information and ideas clearly, ensuring comprehension and accurate exchanges in various situations.

• Proficient in multitasking across applications while engaging with customers on the phone.

• Capable of thriving in a fast-paced, high-pressure environment, managing back-to-back calls.

• Actively listens to customer needs and shows empathy, including having sensitivity to problems—working to resolve customer issues with care.

• Highly skilled at handling frequent conflict situations and managing upset customers.

• Ability to work in an environment where sitting, reaching, communicating (both verbally and electronically), typing, reading, multitasking, and concentrating for extended periods is required.

• Capable of using hands to manipulate, control, or feel objects, tools, or controls.

• Preferred experience in reviewing financial transactions and assisting customers with service enrollment, cancellations, or charge disputes.

• Preferred background in a technical support role or troubleshooting technical issues.

• Previous experience in a call center or remote work environment is preferred.

🏝️ Benefits

• Starting pay of $17.31 USD.

• Performance-based incentives each month with earning potential.

• Opportunities for pay increases through continuous learning and advancement to new support tiers.

• Flexible pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards to suit your needs.

• Health benefits for you and your family, including medical, dental, and vision coverage.

• 401(k) investment options with employer matching opportunities.

• Paid vacation time provided.

• Computer equipment will be supplied.

• 100% REMOTE - Work from home, including training sessions.

• Excellent work/life balance while advancing your career.

• Employment as a Transcom employee (not as an independent contractor).

• Opportunities for skill development and career growth.

• Work for a company that is passionate about people.