Technical Customer Care Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage directly with clients through Phone, E-mail, Chat, and other electronic communication methods to address their application and product-related issues.

• Handle routine customer inquiries regarding product usage within [Business Unit], in addition to technical support matters concerning the Cox Automotive product suite.

• Utilize technical expertise to provide exceptional service to clients while maintaining adherence to quality assurance standards.

• Diligently record all customer details in the CRM tool.

• Coordinate communication with other departments as required to resolve client issues.

• Ensure proper follow-up to keep customers informed about the status of their issues.

⛳️ Requirements

• A high school diploma or equivalent; an associate or bachelor’s degree in a related field is advantageous.

• 0–2 years of experience in customer support, technical support, or IT help desk roles.

• Basic knowledge of operating systems, networking, or software troubleshooting.

• Outstanding verbal and written communication abilities.

• Strong problem-solving skills and the ability to multitask effectively.

• A customer-focused mindset characterized by patience and empathy.

• Preferred: Familiarity with support tools like Zendesk, Freshdesk, Salesforce, or comparable platforms.

• Knowledge of CRM systems and ticketing software.

🏝️ Benefits

• Healthcare Coverage for you and your family, including Medical, Dental & Vision.

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous PTO.

• Pet Insurance.

• Retirement Planning.

• ID Theft Insurance.

• Life and Disability Insurance.

• Commuter Benefits.

• Accident & Hospital, Critical Illness Insurance.

• Tuition Reimbursement.