Team Leader – CIBG Ops, FI KYC

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct comprehensive and precise evaluations of FI & Exporter KYCs.

• Proactively identify and escalate any potentially suspicious or questionable customers.

• Efficiently collect all required information and documents from clients.

• Expertly ascertain the ultimate beneficial ownership.

• Perform Transaction Variation Analysis.

• Execute screening in accordance with established policies.

• Provide support to Compliance and Business teams.

• Collaborate with Compliance and IBG branches.

• Accurately maintain and promptly share all MIS and records.

• Adhere to SLA commitments.

• Continuously enhance the KYC renewal process.

• Manage and oversee FI KYC, Exporter KYCs, and RMA volumes.

• Authorize and input SWIFT Requests.

• Undertake ad-hoc assignments as delegated by the line manager.

• Ensure strict compliance with all practices and procedures.

⛳️ Requirements

• Conduct thorough and accurate evaluations of FI & Exporter KYCs in accordance with the bank's policies, detailing customer profiles and associated risks while highlighting any adverse information.

• Proactively identify and escalate any suspicious or questionable customers, ensuring that any relevant adverse information is communicated to both business and compliance teams.

• Efficiently collect all necessary information/documents from clients via Relationship Managers or public sources to ensure a prompt completion of the KYC process.

• Expertly ascertain the ultimate beneficial ownership in complex ownership structures.

• Execute Transaction Variation Analysis in line with established procedures.

• Perform screening in accordance with policy, ensuring that all near positives and exact matches are assessed and escalated to business and compliance for approval.

• Provide support to Compliance and Business to facilitate a seamless customer experience, addressing any KYC-related queries or issues.

• Collaborate with Compliance and IBG branches to ensure adherence to regulatory requirements.

• Accurately maintain and timely share all MIS and records with relevant stakeholders.

• Adhere to SLA commitments, diligently following up on exceptions until resolved.

• Continuously improve the KYC renewal process, recommending necessary changes when required.

• Manage and monitor FI KYC, Exporter KYCs, and RMA volumes to ensure equitable workload distribution and prevent team overwork.

• Communicate any errors or knowledge gaps to the line manager/team to enhance customer service.

• Authorize and input SWIFT Requests into the system, serving as an authorizer/maker for RMA set-up or cancellation, ensuring accuracy and compliance.

• Undertake ad-hoc tasks as assigned by the line manager.

• Communicate any errors or knowledge gaps with the line manager/team.

• Conduct a rigorous KYC exercise to ensure the Bank is not exposed to financial, regulatory, and reputational risks through client dealings, thereby improving customer service practices.

• Ensure strict adherence to all practices and procedures outlined in the relevant manual during KYC/RMA processing.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Collaborative and supportive work environment.

• Flexible working arrangements.