Tax Refund Customer Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide inbound customer service and technical support via phone and video.

• Address technical inquiries through phone communication, utilizing video capabilities.

• Investigate, analyze, and identify suitable solutions for tax-related customer queries.

• Engage with customers over the phone, focusing on software navigation assistance and helping them locate prior years’ tax returns and amendments.

• Act as a representative of the Intuit brand, adopting a compassionate and empathetic approach during customer interactions, including escalation to higher levels of expertise when necessary.

• Record all issues, resolutions, and follow-up actions meticulously.

⛳️ Requirements

• Proven history of exceeding performance targets.

• Strong skills in handling phone communications and active listening.

• Knowledge of CRM systems and their operational practices.

• Customer-focused with the ability to adapt and respond to diverse personality types.

• Exceptional communication and presentation abilities.

• Capability to multitask, prioritize, and manage time efficiently.

• High school diploma required.

🏝️ Benefits

• Training is NOT paid.

• We WILL, however, cover the expenses for the Training Certification Course.

• Upon successfully completing the software certification course with an acceptable score, PAID services will commence.

• Commitment to training and successfully passing the certification is essential.

• A functional computer and internet connection at home are mandatory.