Systems Integration Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the escalation contact for the Merchant Services team concerning issues related to internal technology and third-party processing partners.

• Work collaboratively with Dev/Product Support to address escalated concerns from the Operations and Integrations teams.

• Function as a liaison between the Dev/Product and Merchant Services teams.

• Act as a Subject Matter Expert (SME) on both existing and new Trustly technologies for all Trustly teams.

• Disseminate SME knowledge across various channels, including ticketing systems, public forums, online chat, social media, client calls, and more.

• Execute account configuration and operational tasks to assist the Integrations team.

• Participate in a 24/7 on-call service to support the Merchant Services team.

• Develop and maintain technical and operational documentation.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Capable of developing straightforward solutions using Java or C#, JavaScript, HTML, and database queries.

• Experience in making RESTful API calls.

• Skilled in debugging and investigating issues raised by merchants and Trustly teams.

• Competent in performing quality assurance to ensure that new product features align with merchants' requirements.

• Background in merchant operations, technical customer support, or software quality assurance.

• Familiar with AWS, Salesforce Service Cloud, and database querying.

• Plus: Previous experience with mobile platforms.

• Plus: Previous experience in cloud software development.

• Plus: Prior knowledge of payment services.

🏝️ Benefits

• Bradesco health and dental plans for you and your dependents with no co-payment.

• Life insurance with enhanced coverage.

• Meal and grocery vouchers.

• Home office allowance.

• Wellhub — platform providing access to fitness spaces and online classes.

• Trustly Club — discounts at educational institutions and partner stores.

• Monthly happy hours.

• English program — online group classes with a private tutor.

• Extended maternity and paternity leave.

• Birthday day off.

• Flexible hours / remote-first culture — work from any city in Brazil.

• Welcome kit — Apple equipment (MacBook Pro, iPhone) and additional welcome items. (Equipment purchase options available per internal policy.)

• Referral program — receive a reward if a referred candidate is hired.