Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in navigating the suite of digital products offered by PrestoSports, including the content management system, live stats, and mobile applications.

• Deliver prompt and precise solutions to customer inquiries through Salesforce cases, live chat, or text messaging/SMS.

• Establish and sustain positive, long-term relationships with PrestoSports clients.

• Act as the intermediary between customers facing complex issues and internal PrestoSports teams, including product development, sales, and marketing.

• Conduct one-on-one training sessions for our customers during office hours.

⛳️ Requirements

• Bachelor's degree is preferred but not mandatory.

• A minimum of 2-3 years of experience in support or customer-facing roles.

• Familiarity with product best practices and systems.

• Basic knowledge of Salesforce, Google Suite, and collegiate sports.

• Strong verbal and written communication skills to effectively engage with all levels of internal and external stakeholders.

• Experience in software-as-a-service (SaaS) and sports statistical software.

• Outstanding collaboration, organizational, time management, customer service, and problem-solving abilities, with a capacity to work accurately amid frequent interruptions.

• Capability to thrive in a team-oriented environment focused on achieving results.

• Ability to work independently as well as collaboratively within a team.

• Skill in identifying basic procedural issues as they arise and escalating them to the appropriate level.

🏝️ Benefits

• Flexible work schedule designed to accommodate games and events throughout the day, including evenings and weekends.