Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage directly with our clients to address Tier I level concerns.

• Deliver exceptional responsiveness and support through email, chat, text, and phone.

• Be consistently available to offer live assistance via email, chat, text, and phone during designated hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT).

• Coordinate and follow up on internal requests and ongoing work.

• Adhere to the established workflow for triaging and escalating support tickets.

• Contribute to team growth by sharing your innovative ideas for enhancement and collaboration.

⛳️ Requirements

• Exceptional customer service abilities and capacity to connect with healthcare professionals.

• Excellent written and verbal communication skills.

• Openness to learning and participating as a collaborative team member.

• Proficient with software and quick to understand its functionality.

• Proven professional and helpful attitude while interacting with clients.

• Some college education, college graduate, tech boot camp, or relevant experience.

• Familiarity with software development and support.

• Exposure to healthcare organizations and clinicians (familiarity with clinicians is advantageous).

🏝️ Benefits

• Comprehensive Health Insurance.

• 401(k) with Employer Match.

• Wellness Stipend.

• Professional Development Reimbursement.

• Work From Home Stipend.

• Remote Work Flexibility.

• Flexible PTO.

• Paid parental leave.