Support Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the initial point of contact for potential patients seeking assistance or information regarding their upcoming appointments.

• Dedicate the majority of time to handling inbound calls from prospective patients requiring support.

• Conduct outbound calls to existing leads who have shown interest in our services (no cold calling involved).

• Collaborate with prospective patients to arrange a complimentary consultation and ensure they are prepared for a successful evaluation.

• Demonstrate confidence and expertise in addressing objections.

• Capable of thoroughly articulating our services to potential patients.

• Listen empathetically to the needs of prospective patients and think critically to offer effective solutions.

• Assist callers in troubleshooting and navigating the online paperwork and appointments.

• Provide accurate driving directions to the location where patients are scheduled.

• Display empathy, compassion, and conviction when communicating with prospective patients, aiming to positively impact their lives.

• Represent the ClearChoice Core Values consistently, demonstrating: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and a Passion for Learning.

⛳️ Requirements

• A minimum of 2 years of customer service experience.

• At least 1 year of experience in consultative sales.

• Background in dental, healthcare, or similar fields that require a high degree of empathy is advantageous.

• A confident demeanor and the ability to establish rapport.

• Strong active listening skills.

• Must exhibit the soft skills of patience, positivity, and respectfulness.

• Excellent interpersonal and verbal communication skills.

• Self-motivated, driven, and proactive.

• Comfortable with seeking and receiving coaching and guidance.

• Capability to assist others with basic computer and technical problem-solving skills.

• Experience with Salesforce is beneficial.

• Familiarity with G-suites is a plus.

• Bilingual candidates fluent in Spanish and English are strongly preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Options for Flexible Spending Accounts and Health Savings Accounts.

• 401K Investment Plan.

• Company-paid holidays and paid time off/vacation.

• Continuous training and coaching opportunities.

• A remarkable culture focused on supporting our employees in transforming the lives of those we serve.

• This position is fully remote.