Spanish Customer Service Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Managing incoming phone calls while delivering outstanding customer support.

• Addressing customer inquiries and feedback through phone, email, Live Chat, and SMS with efficiency and professionalism.

• Tasked with investigating and resolving complaints to guarantee customer retention and satisfaction.

• Ensuring follow-up on all written communications and escalating issues to the on-duty customer service manager when necessary.

• Collaborating with other departments to facilitate problem resolution and working alongside fellow customer service team members to foster a customer satisfaction-driven environment.

⛳️ Requirements

• Proficient in both English and Spanish.

• Familiarity with Microsoft Word and Excel.

• High School Diploma required.

• Ability to type 50+ words per minute.

• A minimum of 1 year of experience in Customer Service, help desk, or call center roles is preferred.

• Preferred typing speed of 60+ words per minute.

• Basic understanding of website navigation.

🏝️ Benefits

• Necessary equipment will be provided.