Solutions Engineer – Technical CSM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Onboard new Shopify brands or oversee ongoing relationships based on your track record.

• Resolve technical challenges: API calls, custom JavaScript, integration errors.

• Act as the internal advocate for the customer — identify patterns and recommend enhancements.

• Partner with the engineering team when issues require escalation.

• Create documentation and resources that minimize recurring inquiries.

• Contribute to the development of the customer success culture as the team expands.

⛳️ Requirements

• Proven experience in a customer-facing technical position — solutions engineering, technical customer success management, implementation, or a related field.

• Proficient in reading and writing basic code (JavaScript, API calls) — while you don't need to be a full engineer, you should be comfortable with a curl command.

• Familiarity with Shopify or e-commerce SaaS is a significant advantage.

• Exceptional written English skills — most communication occurs asynchronously via Slack.

• Startup mentality: resourceful, collaborative, humble, and ready to assist wherever necessary.

• Self-motivated — you will handle your own portfolio without needing constant guidance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Collaborative team environment with a focus on innovation.

• Health and wellness benefits to support your well-being.