Solutions Engineer – Post-Sales, Implementation

📋 Description

• Engage directly with customers to take charge of their onboarding journey, assisting them in quickly understanding and deriving value from our platform.

• Work closely with the Support team to effectively diagnose and address technical challenges.

• Collaborate with the Customer Success team to ensure that Paragon customers experience significant value from their product implementation.

• Partner with customers as they create integrations, install our SDK, build syncs and actions, and develop script-based workflows, ensuring optimal implementation of Paragon with scalability in mind.

• Cooperate with the Success, Engineering, Product, and Marketing teams to convert customer feedback into actionable product improvements.

• Take part in strategic planning meetings with Customer Success, Support, and Product to guarantee successful customer implementations and renewals.

• Assist in the creation and enhancement of our help center, marketing materials, and documentation, ensuring both technical precision and practicality.

• Lead initiatives focused on boosting customer adoption and enhancing product usability.

• Develop and maintain technical documentation and training materials that empower both customers and internal teams.

• Champion and execute solutions that improve both the product and the overall customer experience.

⛳️ Requirements

• Over 3 years of experience in a Technical Solutions / Support role within a B2B SaaS environment, involving significant customer interaction.

• Strong technical skills with a minimum of 2 years of coding experience, proficient in at least one programming language (e.g., NodeJS, Python, Ruby); experienced in working with APIs and API documentation; skilled in managing and resolving complex system issues efficiently.

• Outstanding communication abilities, capable of effectively collaborating with both technical and non-technical teams, simplifying complex technical concepts for any stakeholder.

• A proactive approach to problem-solving, consistently looking for ways to enhance customer satisfaction and product functionality.

• Strong project management capabilities, with keen attention to detail and the ability to manage multiple priorities effectively.

🏝️ Benefits

• Comprehensive Benefits: We provide competitive health, dental, and vision insurance plans to ensure you and your loved ones are well protected.

• Unlimited PTO: We value work-life balance and offer unlimited paid time off to support personal well-being and relaxation.