Solutions Consultant, German Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct organized discovery sessions with senior stakeholders to identify business priorities, workflows, constraints, and success metrics.

• Challenge ambiguous requests and refine them into clear, high-impact use cases.

• Rigorously qualify opportunities: evaluate fit, urgency, stakeholder commitment, and potential value before committing support.

• Identify adoption, technical, and organizational risks early, preventing them from jeopardizing the deal or weakening the rollout.

• Convert business needs into clear solution approaches, validation plans, and customer-facing recommendations.

• Design and execute pilots, workshops, demos, and proof points with explicit success criteria and business outcomes.

• Align Synthesia capabilities with customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction.

• Lead discussions on technical and business value that mitigate risk, build confidence, and progress the deal.

• Deliver demos, workshops, and initial workflow experiences tailored to the customer’s business context.

• Create tangible value assets: demo videos, pilot outputs, solution narratives, and launch plans.

• Clearly position Synthesia against competitors and address objections with commercial credibility.

• Transform product interest into business conviction by demonstrating Synthesia's relevance and importance.

• Oversee the process from signed deal to the first live workflow, ensuring customers realize value swiftly.

• Develop onboarding processes that foster behavior change and usage, rather than just product understanding.

• Define early success metrics, monitor them closely, and take swift action when adoption risks arise.

• Create conditions for repeatable usage, strong champions, and broader rollout.

• Identify additional teams, workflows, and use cases where Synthesia can add more value.

• Establish the right starting point and a credible strategy for gradual broader adoption.

• Collaborate with Customer Success to ensure smooth handoff, continuity of context, and a clear path for expansion.

• Maintain close relationships with strategic accounts requiring deeper solutions to facilitate adoption and growth.

• Capture reusable solution patterns, validation frameworks, and use-case assets that enhance quality at scale.

• Develop tools and playbooks that make the function more repeatable: demo environments, onboarding strategies, and solution libraries.

• Convert customer insights into structured feedback on product, positioning, and go-to-market strategies.

• Enhance the quality of how Synthesia sells, delivers, and scales value throughout the customer lifecycle.

• Collaborate with Account Executives on account strategy, qualification, deal progression, and executive messaging.

• Align with Customer Success on adoption risks, rollout design, and opportunities for expansion.

• Partner with Product, Marketing, and Support to refine messaging, solution fit, and customer outcomes.

• Act as a connective layer across teams, ensuring customer needs are effectively translated into actionable business impact.

⛳️ Requirements

• Minimum of 2 years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing position.

• Commercially astute and consultative: adept at uncovering customer needs and transforming them into clear, high-value solutions.

• Proficient in discovery, demos, and business conversations with both practitioners and senior stakeholders.

• Experience navigating both pre-sale and post-sale processes, from discovery and validation to first value and early adoption.

• Comfortable working in SaaS, AI, or enterprise technology environments.

• Capable of managing multiple priorities with speed, structure, and sound judgment.

• Strong problem solver who can provide clarity amidst ambiguity.

• Possesses a builder mindset with a high level of ownership and a bias for action.

• Effective cross-functional collaborator who focuses on outcomes rather than mere activity.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.