Solutions Architect, Technical Account Manager

This is a fully remote position, open to applicants in Chile.

📋 Description

• Your main responsibility will be as a Solutions Architect (SA) and Technical Account Manager (TAM) for customers in LATAM.

• A professional with expertise in both client-facing technical and business roles, focused on meeting deadlines with quick and responsive turnaround times.

• Assist in both pre-sales and post-sales processes within the Business Development team.

• Engage in technical solutions and design discussions from the initial stages of customer interaction to deployment and ongoing support.

• Assess and articulate both the business and technical requirements of customers.

• Act as a point of contact among customers, partners, and internal teams.

• Ensure that the urgency of needs and issues are comprehensively understood and resolved in a timely manner.

• Provide a positive experience in problem-solving for customers.

• Customer meetings may necessitate occasional travel.

⛳️ Requirements

• 4 to 6 years of experience as a Solutions Architect and/or Ad-tech Technical Account Manager.

• Familiarity with Android TV and Live TV applications.

• Experience in digital video advertising and Ad Decision Systems.

• Knowledge of streaming video formats, including manifest manipulation and streaming protocols such as MPEG2, MPEG4, MPEG-DASH, and Apple HLS.

• Capability to grasp complex technical issues, including hands-on troubleshooting, along with understanding customer business needs.

• Creativity to devise innovative solutions tailored to individual customer requirements.

• Proficient in both oral and written communication skills in Spanish and English.

• Practical troubleshooting abilities.

• Familiarity with video technologies and transport methods over Satellite, IP, and QAM; including DVB, CDN, MPEG compression, Video QA, and Encryption is preferred.

🏝️ Benefits

• Competitive salary and benefits aligned with local labor compliance standards.